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Technical Support

Experience unlimited technical support from the team that built your website and know it inside out! We provide fast technical support by email (preferred) and phone. Our reliable ongoing support is one of the main reasons why so many new clients come to us by way of referral.

Website Hosting

Enjoy reliable website hosting on our dedicated Enterprise Linux servers at HostGator’s data center. Our robust servers are powered by fast 8 Core / 16 Thread Intel Xeon-D processors with 30GB RAM, unmetered bandwidth, unlimited disk space and a 99.9% up-time guarantee.


SSL Encryption

Installation and yearly renewal of a trusted Sectigo SSL certificate. Adding SSL encryption (https) will secure your website, boost SEO potential, gain trust, and ensure the privacy of your customers. It also stops the Google Chrome browser from flagging your website as ‘Not Secure’!

Managed WordPress Updates

We manage the WordPress core release updates to make sure everything continues to run smoothly on your website. WordPress is constantly evolving so it's important to keep WordPress software updated to the latest version for security, new features, speed, bug fixes and compatibility.

Managed Theme Updates

WordPress developers will periodically roll out a new version of a theme to fix bugs, increase performance, enhance security and stay current with the latest version of the WordPress core. For your peace of mind, we handle the delicate upgrade to the latest version of the theme.

Managed Plugin Updates

Our WordPress websites are loaded with free and premium plugins that are essential to the website's performance and functionality. These plugins are frequently updated by the developers to stay current with the latest WordPress core version, so we manage those updates in your website.

WP Rocket Cache

WordPress experts recognize the WP Rocket premium cache plugin as the most powerful caching tool thanks to its wide range of optimization features. WP Rocket ensures that your website will load blazing fast, which is essential to improve SEO rankings and ultimately increase conversions.

BunnyCDN Content Delivery Network

BunnyCDN is a reliable, powerful and lightning fast CDN (Content Delivery Network) designed to offer incredible performance by bringing your content closer to your users. Delivering content via CDN vastly improves website speed, performance, SEO, and lead conversion.


Imagify Image Optimisation

Enjoy automatic image optimisation with the powerful Imagify plugin. With lighter images, your website will gain in speed, improve user experience, and increase your SEO potential. Imagify reduces the weight of your images to a preset compression level without sacrificing their quality.

Vimeo Video Hosting

Enjoy up to 2GB of storage on our premium Vimeo hosting account. This will ensure ad-free playback and enable us to edit playback controls to ensure your video is optimized for playback in your website. Most clients use this service for the main video displayed on the website homepage.


Daily Cloud Backups

We perform automatic scheduled daily website backups to an off-site cloud server and make sure that an up-to-date backup is always at-the-ready. Engineered with the highest standards, this comprehensive backup solution includes a 90-day backup archive for your total peace of mind.

WordPress Security

WordPress powers millions of websites worldwide, but due to its popularity, it attracts its fair share of malware, viruses, brute force login attempts and other security threats. Security is a priority as we protect your website with the latest technology to stay ahead of these malicious attacks.

Streamlined Dashboard

We create a special user role level to give you a streamlined level of access to the WordPress dashboard. This simplified role gives you access to the essential elements of your website so you can manage what you need, without the intimidation of full administrative access.

Daily Performance Check

Performance drops are usually not noticed by the naked eye. Malware, errors, hardware issues - so many things can affect your website performance, so it's important to be vigilant and proactive. Our daily performance check notifies us of any significant changes to your website performance.

Malware Removal

In the unlikely event that your website is the victim of a malware attack, we will locate the offending files, clean the infection, and remove the malicious content at no additional charge to you. Once your website is restored to full health, we will provide you with a detailed report of our findings.

SMTP Form Processing

We use smtp.com to ensure maximum reliability of website leads being sent to your email. Smtp.com is the most reliable and scalable email delivery platform in the industry and routes your email leads via SMTP API relay instead of the unreliable default WordPress php method.


Spam Blocking

Google's reCAPTCHA protects your website from spam and abuse. It uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities on your website. It does this while letting valid users navigate through your website with ease.

Complianz Privacy Suite

Complianz is an all-in-one privacy suite for WordPress and includes privacy policy, cookie banner, UK-GDPR data protection act notice, and more. The Complianz license includes full installation and setup by our team, saving you the time and stress from developing your own policies.


Uptime Monitor

The website uptime monitor notifies us immediately if your website goes down, giving us the chance to fix the problem before it becomes serious. When your WordPress website is down, you’re losing visitors and possible revenue. The uptime monitor makes sure that this doesn’t happen to you.

WordPress 101 Video Tutorials

WP101 is widely praised as the gold standard for WordPress tutorial videos. Each of the tutorial videos are carefully scripted, professionally produced, closed-captioned, frequently updated, and can be accessed at any time directly from your WordPress dashboard!

Monthly SiteCare Report

Every billing day, you will be emailed a SiteCare report detailing everything we have done for your website during the previous month. The downloadable/printable report includes detailed information about your website, backups, security, analytics, and custom work notes.

Exclusive Referral Program

As a valued customer, you are automatically enrolled in our exclusive referral program. Refer a friend or colleague and receive a £50 Marks & Spencer e-gift card for each referral. Marks & Spencer e-Gift Cards can be used online at M&S.com or in over 700 M&S stores across the UK.


The easy way to request ad hoc work on your website

Your SiteCare subscription includes access to our web designers on retainer whenever you need us via our SitePass program. SitePass was born from a desire to simplify, and has been a game-changing addition to our website service since its inception in February 2021.


SitePass is a pre-bought time block of 1 hour (60 minutes) that you can use for work performed by our design team. This covers requests such as creating a new page, content edits, blog posts, uploading photos, SEO, basically any ad hoc work you are asking our team of website designers to perform on your behalf.

Think of SitePass as the ‘design and content edits’ element of your ongoing website service, whereas SiteCare is the ‘support and maintenance’ side of your coverage. SitePass is a ‘pay-as-you-go’ service and therefore is not subject to ongoing monthly service fees, which is always a good thing.

A Fairer System

We have many clients that seldom request the assistance of our designers, so instead of imposing a higher tariff for included design time, each client can simply pay as needed for work requests. If you are not requesting our time, then you are not using minutes from your SitePass.

Total Flexibility

SitePass has no monthly limit so it reduces the stress of requesting updates at certain times of the month to use up allocated minutes before the next billing period renewal. You can use your minutes as desired without feeling pressured to use them up before the end of the current billing period.

No Expiration Date

SitePass minutes do not expire so there is no pressure to use them. For example, if you buy 1 x SitePass to cover a 30 minute job, the remaining 30 minutes of time will stay on your card until your next work request, whenever that may be. You are never penalized for not using your minutes!

Minute by Minute

Unlike other website developers, we calculate all design work to the minute and do not round up to the nearest quarter, half, or full hour. Therefore, if your job takes 18 minutes, then 18 minutes will be deducted from your SitePass, giving you a honest and precise approach to time assessment.

Less Transactions

Buying your SitePass in advance, means that there’s just one transaction for lots of smaller jobs rather than charging your card every time that you request an update. Less transactions = more time savings, which is perfect for clients that use our website design services on a frequent basis.

Complimentary SitePass

All clients will receive ONE complimentary SitePass with the activation of their SiteCare subscription. That’s 60 minutes of free design time to use whenever needed. Simply refill your SitePass when the minutes are getting low or purchase multiple passes for your next big website overhaul.